Emotional intelligence in sales leadership rarely gets first mention when senior leaders appoint a new sales leader or manager. Often, what comes up more in the discussions are: Revenue history Quota overachievement Big accounts won A strong personality who “knows how to close.” All sensible criteria. All...
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Psychological safety has frequently been raised in the last few years as a significant component of successful sales teamwork. It is. But as a senior leader, you will also realize that psychological safety has wider implications than wellbeing at work alone. It’s a critical lever in performance,...
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Sales leaders don’t need to be constantly agog and excited about artificial intelligence. You already use AI-driven tools for data analysis, forecasting, and reporting, and none of that is new. What‘s increasing every day is the spread of large language models (LLMs) such as ChatGPT, Claude, and...
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Like us, you’ll have noticed how customer experience (CX) collapses under pressure in the run-up to the festive period. You may also have decided to ignore some brands in the future. That’s a red flag for all businesses. Why? Because your competitors win if the following kind...
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If you’re considering ways to grow in 2026, outsourced sales management is one option you might be evaluating – especially if your sales results are inconsistent or your internal leadership bench is stretched thin. This approach used to be seen as a stopgap. Today, it’s a strategic...
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As sales leader, have you worried that the training you purchased has faded pretty quickly from your team’s daily practice? That’s why practical sales training that’s high-impact will prove more valuable for your ROI. It lasts. It’s rarely the rep’s fault if they forget what they learned...
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